DISCOVER
Goal
To gain a 360° understanding of your business model, challenges, and growth opportunities before recommending any changes.
Process
We begin with structured conversations and data-driven diagnostics to uncover pain points and untapped potential. This includes leadership interviews, employee surveys, financial and process assessments, and customer feedback reviews. Through discovery workshops, we identify what’s working well and where interventions can create immediate and lasting impact.
Metrics
Diagnostic report covering 6–8 key business areas
SWOT and opportunity map finalized
Alignment score (baseline for leadership clarity)
Defined success parameters for the next project phase
DESIGN
Goal
To co-create practical, measurable, and scalable solutions that align with your vision, resources, and growth ambitions.
Process
In this phase, we translate insights into strategy. Together with your leadership team, we prioritize initiatives, develop clear action plans, define roles, and design metrics for accountability. Each solution is grounded in your business context — balancing ambition with feasibility. Our design outputs typically include a growth roadmap, process improvement plan, and digital adoption blueprint.
Metrics
3-year growth roadmap with quarterly milestones
KPIs defined for each function (sales, operations, finance)
Feasibility and ROI projection report
Leadership buy-in and approval achieved
DELIVER
Goal
To move from planning to execution, ensuring every strategy translates into tangible business outcomes.
Process
We guide you through step-by-step implementation, supported by our partner ecosystem in areas such as technology, HR, finance, and operations. Regular review meetings ensure accountability, while real-time dashboards help track progress. We manage bottlenecks, train teams, and ensure adoption of new systems and processes. The focus is on quick wins first, followed by long-term transformation.
Metrics
% of initiatives executed vs. plan (target ≥90%)
Operational efficiency improvement (target 20–30%)
Revenue or cost metrics achieved per initiative
Project ROI tracked monthly
DRIVE
Goal
To embed a culture of measurement, learning, and improvement so that business transformation continues beyond our engagement.
Process
We establish dashboards, governance frameworks, and regular review rhythms to ensure continuous monitoring of KPIs. Leadership coaching and review sessions are conducted to sustain accountability. As market conditions evolve, we refine strategies to maintain growth momentum and profitability.
Metrics
Performance dashboard in place across business functions
Quarterly review cadence institutionalized
10–15% improvement in ongoing performance indicators
Client satisfaction and retention rates maintained above 90%